Privacy Policy
Amber Global Finance Ltd Privacy Policy
Your privacy is a top priority for Amber Global Finance Ltd ("Amber," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, share, and protect your personal and corporate information when you use our products and services. We are committed to safeguarding your data with diligence and prudence, in compliance with relevant laws and regulations, including the Personal Information Protection Law of the People's Republic of China (PIPL).
Please review this Policy carefully before using any of our services. Key terms and clauses that significantly affect your rights are highlighted in bold. By accessing or using our products or services, you confirm that you have read, understood, and agreed to the collection, use, storage, and sharing of your information as described in this Policy.
This Policy will help you understand:
I. Scope of This Policy
II. Information We Collect
III. How We Use Your Information
IV. How We Share and Disclose Information
V. International Data Transfers
VI. Data Security, Storage, and Retention VII. Your Data Rights and Choices
VII. Handling of Special Information Categories
VIII. Updates to This Privacy Policy
IX. Contact Us
I. Scope of This Policy
This Privacy Policy applies to all products and services offered by Amber, including but not limited to our website browsing, account login, VAT software services, EPR software services, and authorized representative services (e.g., EU/UK representative) provided through the Amber platform. It also covers other software products and future services we may launch.
This policy does not apply to services that have their own separate privacy policy that is not incorporated into this one.
II. Information We Collect
To provide, maintain, and improve our services, and to ensure service quality, we collect the following types of information:
· Information You Provide:
o Personal & Contact Data: Information provided during registration or service purchase, such as your name, ID number, email address, phone number, and contact address.
o Corporate & Legal Data: Business information necessary for our services, including company name, business license, unified social credit identifier, company address, and details of the legal representative (name, ID number, contact details, etc.). This also includes any data you process, store, upload, or download while using our services.
· Information We Automatically Collect:
o Technical Information: We may gather device-specific data (e.g., hardware model, operating system version, unique device identifiers, mobile network information) and log information (e.g., search queries, system activity, browser type, language, date/time of requests, referring URL).
o Connectivity and Event Data: This includes IP addresses, information about system events like crashes, and data collected via cookies or similar technologies that can uniquely identify your browser or account.
III. How We Use Your Information
We use the information we collect for several purposes, driven by our commitment to providing you with excellent service:
· Service Delivery: To provide, maintain, and operate the services you request.
· Security and Verification: For identity verification, customer support, security precautions, fraud monitoring, archiving, and backup purposes, ensuring the integrity of our products and services.
· Service Improvement: To help us enhance our existing services, develop new features, and understand your personalized needs to customize your experience.
· Analytics and Marketing: To conduct market research, analyze data, and recommend other Amber products or services that may interest you (in compliance with the law).
· Aggregated Use: We may combine information from different services to offer a more seamless and personalized experience, provided it complies with relevant regulations.
IV. How We Share and Disclose Information
We do not share your personal information with companies, organizations, or individuals outside of Amber except in the following circumstances:
· With Partners and Service Providers: We may share necessary information with trusted third-party partners, contractors, agents, and affiliates who perform services on our behalf. This sharing is strictly for the purposes outlined in this policy (Section III), such as providing our services, fulfilling our obligations, and improving our services. We take measures, such as encryption, to protect your data during this process.
· Business Transactions: As our business evolves, we may engage in mergers, acquisitions, or asset transfers. Your information may be transferred as part of such a transaction. We will notify you before any transfer and require the new entity to remain bound by this policy or obtain your new consent.
· Legal and Regulatory Requirements: We may disclose your information if we believe in good faith that it is reasonably necessary to:
o Comply with any applicable law, regulation, legal process, or government request.
o Comply with court judgments, rulings, or other legal procedures.
o Protect the rights, property, or safety of Amber, our clients, our employees, or the public as required or permitted by law.
· Aggregated and Anonymized Data: We and/or our partners reserve the right to perform calculations, analyses, and data mining on the entire user database (on an anonymized or aggregated basis) and to make commercial use of such data, provided we do not disclose the private information of any individual user.
· With Your Consent: We will share your information with other parties with your explicit consent.
V. International Data Transfers
As a global service provider for cross-border e-commerce, your information may be transferred to, and processed in, countries outside of your own. We will strictly comply with all applicable laws and regulations for such transfers, implementing necessary measures to ensure that any overseas recipient processes your information with a level of protection compliant with this policy and relevant legal standards.
VI. Data Security, Storage, and Retention
How We Store Information
· Storage Technologies: We use various technologies to collect and store information, which may include local storage on your device (like browser web storage or HTML5) and application data caches.
· Cookies and Identifiers: We and our partners use cookies and anonymous identifiers when you interact with our services (or services we offer to partners, like advertising) to collect and store information.
· Cloud Services: If you use our cloud synchronization features, your content will be automatically transmitted to and stored by us to enable access across your compatible devices. This data is handled in accordance with this policy.
How We Protect Information
· Security Measures: We implement a range of security technologies and procedures, such as encryption (e.g., SSL), to prevent information loss, misuse, or unauthorized access.
· Internal Controls: We have established dedicated management systems and processes, strictly limiting access to information on a need-to-know basis and enforcing confidentiality obligations.
· Incident Response: We maintain an emergency response plan for information security incidents. In the event of a breach, leakage, or loss, we will immediately take remedial action, report to regulatory authorities as required, and promptly notify affected users via email, phone, push notifications, or public announcements if individual notification is difficult.
· Data Minimization and Retention: We take reasonable steps to collect only relevant information and will retain your data only for the period necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Security Acknowledgment
Please understand that despite our best efforts, no system is 100% secure. Due to technological limitations and potential malicious attacks, issues may arise from factors beyond our control (such as the systems and networks you use to access our services). You acknowledge this inherent risk in using internet-based services.
VII. Your Data Rights and Choices
In accordance with applicable laws and standards, we respect your right to manage your information.
· Access and Correction: You have the right to access and request corrections to your information. You can contact us using the details in Section X. After verifying your identity, we will respond to your request within a reasonable timeframe (typically 15 working days) or as specified by law.
· Deletion: You may request the deletion or anonymization of your information in certain circumstances, such as:
o You voluntarily deactivate your account.
o We cease operations or services.
o The storage period has expired or deletion is required by law or a government/judicial order.
· Right to Refuse Sharing: You have the right to object to or refuse the sharing of your registration information with affiliates, which you may be able to manage on the affiliated platform or by contacting us.
· Our Right to Delete: We reserve the right to delete your information without prior notice if:
o Your service has been expired for more than 5 years without renewal.
o Deletion is required by law or regulations.
o We believe retaining the information poses a significant risk.
· Limitations: If we are unable to fulfill your request due to legal requirements or technical limitations, we will provide you with a reasonable explanation.
VIII. Handling of Special Information Categories
Sensitive Personal Information
Some information we handle may be classified as "sensitive," such as your bank account number, property information, credit information, ID number, or transaction data. We treat this information with stricter protection in full compliance with PIPL. We will only process or share your sensitive personal information after obtaining your explicit and separate consent and will make every effort to ensure recipients have adequate data security safeguards.
Information from Minors
Our services are not directed at individuals under the age of 18. If you are a minor, you must use our services only with the consent and supervision of a legal guardian, who must agree to this policy on your behalf. We will only collect, use, or disclose a minor's information as permitted by law, with explicit guardian consent, or as necessary to protect the minor. We protect minors' information in accordance with all relevant laws.
IX. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time, and any revisions will become an integral part of this policy. If we make significant changes, we will provide you with prominent notice, such as on our website homepage, via email, or through in-site messages. Your continued use of our services after such changes are posted constitutes your agreement to the revised policy.
X. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy or our data practices, please contact us:
· Company: Amber Global Finance Ltd
· Address: Room 1413–1416, Building A, Rongchuang Zhihui Tower, Longfa Road, Longhua District, Shenzhen, Guangdong Province, China
· Customer Service Hotline: 0755-86543082
We will generally respond to your inquiry within 15 working days after receiving your contact and verifying your identity.